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Store Spotlight: Let Our North Scottsdale Team Keep Your Vehicle on the Road

When you’re looking for auto repair in North Scottsdale AZ, there’s no need to look any further than our location on Frank Lloyd Wright Boulevard. Store Manager, Mark Childs and his team of trained Technicians are prepared for any challenges that vehicle ownership can bring. Mark and his team of Service Consultants and Technicians empathize with customers when it comes to servicing vehicles. He knows how important it is to have your vehicle in working order, which is why they work tirelessly to get your vehicle on the road as quickly as possible.

Get to Know Your Scottsdale Auto Repair Team

Mark Childs is managing our location on 8660 E. Frank Lloyd Wright Blvd. in Scottsdale and has quite the story to tell about what led him into the automotive industry. It’s become a labor of love for Mark and he’s become the expert in auto care. Let’s hear what Mark had to say when we asked him ten of the most frequently asked questions we get from customers:

How long have you been in the automotive repair industry?

I have been in the industry for over 25 years.

How did you get your start?

This is a very interesting story. Years ago, I was living in Alabama and working in corporate newspapers. My son was born with a heart defect and needed surgery. After several misleading answers, I retired from my career and moved my family to northern Utah. There, my son had open heart surgery at just 4 months old. An auto repair business owner heard about me and my story and hired me to manage his shop. At the time I didn’t have a lot of knowledge about car repair, but he was impressed with my management and customer service skills. That was just the beginning.

What’s your favorite auto repair to complete?

My answer may surprise you. It’s actually the repair that never has to happen because the vehicle’s been well maintained and serviced. I also enjoy repairs where you can see the relief on the customers face when a repair is not as severe as they anticipated. Too often we see the fear on customers faces but delight in their relief once they know how quick or easy the repair is.

What’s your favorite type of vehicle to make repairs on?

Any vehicle that can be repaired in a timely manner and the customer is grateful to have it done.

What are the qualities a Sun Devil Auto technician possesses?

The technicians at our Sun Devil Auto location are highly trained with over 45 years’ experience between them. Many of our technicians possess ASE certifications. ASE is an elite program for technicians to prove their understanding and qualification to perform extensive repairs. Our Technicians work very hard and are meticulous about the repairs to each vehicle.

What type of training do your technicians need to complete? What’s included in this training?

Our Technicians are hungry for knowledge. They thrive on all new vehicle information and are always continuing their education on the many changes that evolve within the automotive industry. New vehicles are controlled by a computer more than ever before. Not only is it important that they understand the principles of mechanics on how a vehicle works, they must also understand the information technology that the vehicle possesses as well.

What’s the most commonly asked question you get about automotive repair?

The question I get asked most is, “How much does it cost?” We understand vehicles are getting more expensive but they’re also being better designed and manufactured, making them last longer. That being said, some repairs are necessary. Using lower cost parts often equates to lower quality service and poor-quality parts. We, at Sun Devil Auto search for only quality parts at a fair price. Doing the repair once is our objective every time. Having a vehicle is an expensive investment and we know you depend on it every day. It’s important to take care of it so it will take care of you.

If you could dismiss one myth about automotive maintenance/repair, what would that be?

Many consumers believe that maintenance is unnecessary or a waste of money. This could not be further from the truth! Maintenance, Maintenance, Maintenance is the answer! Fluids get dirty and parts wear out after time. If these things are not replaced, periodically, this can cause more damage and expenses down the road. Plus, routine maintenance helps improve performance and the longevity of your vehicle.

What is your favorite part of the job? Your favorite part about working for Sun Devil Auto?

Meeting customers and building a friendship beyond just business with them is a wonderful feeling. It is great to work for a company who puts their customer first as well as invest in their employees. The organization offers frequent training programs, state-of-the-art equipment, and a fantastic support system, always there to lend a helping hand. Each employee is like family and that feeling is extended to our customers.

What’s the number one tip you would provide to car owners about maintaining their vehicle?

Do the necessary maintenance when it is called for. There is no such thing as over-maintaining your car. The most detrimental thing you could do to your car is by neglecting the maintenance. Maintenance is not just limited to oil changes. It includes many services such as fluid flushes and replacing rubber components.

We’re Here to Help

We all work together to make sure that every customer is treated just like a member of our own family. Making car repair simple again is what we do best. When you’re searching for maintenance services or even auto AC repair in North Scottsdale, Sun Devil Auto on Frank Lloyd Wright is ready to step in and help. Our Certified Technicians have the knowledge and training to get the job done right. You can count on us to keep your car or truck on the road by performing routine scheduled maintenance recommended by your vehicle manufacturer. When something goes wrong on the road, there’s no need to panic. Contact our understanding team of experts at 480-922-6300. You’ll feel comforted knowing your vehicle is in the right hands and you’ll be relieved when you’re back on the road the same day. If you’re looking for a job done right, you’ll find it at Sun Devil Auto in Scottsdale.