“I have been taking my vehicles to Sun Devil for the last 12 years and your store manager Chuck has always been fair and honest with me when I have to have any repairs done on any of my vehicles. . .I always feel at ease going to his shop because I know that Chuck will treat me and all his other customers with the respect they deserve. . .I know that when I get work done on any of my vehicles, I am confident that the mechanics at Chuck’s shop will do a great job.”