Store Spotlight: Diligently Serving Those Working in Downtown Phoenix

If you’ve been searching for an auto repair provider that offers dealership-quality service at a competitive price, look no further than the team at your local Sun Devil Auto. With multiple locations throughout Arizona, the odds are high there is a Sun Devil Auto service center near you. Yet no matter which of our many locations you visit, you can expect the same quality service and excellence at each one.

If you happen to work in downtown Phoenix, then we have great news: our downtown location is ready to serve you at any time. Call ahead for an appointment to drop off your car, truck, or SUV on your lunch break, and depending on what you need, we could have it ready for you by the time you get off work. Leading the Sun Devil Auto team at our downtown Phoenix location is Mario Gonzalez. With over 30 years in the auto repair business, Mario certainly knows his way around cars. Mario recently set aside some time to share his thoughts on his career at Sun Devil Auto and what he and his guys have committed to providing to our downtown Phoenix customers. Take a moment to read what he had to say:

  1. How long have you been in the automotive repair industry?

33 years.

  1. How did you get your start?

I attended the National Technical School of automotive repair. Started as a tech and rose up through the ranks and was promoted to Store Manager. Have worked as a Manager for the past 25 years in both California and Arizona. Have been happily employed with SDA for 11 years.

  1. What’s your favorite auto repair to complete?

I enjoy working on all cars for any repair. For me, it’s all about seeing my customers satisfied with their repairs.

  1. What’s your favorite type of vehicle to make repairs on?

I like Hondas, GMs, and Fords best, but all vehicles, makes, and models need care, and I’m happy to help.

  1. What are the qualities a Sun Devil Auto technician possesses?

The ideal Sun Devil Auto technician should be courteous and personable as well as polite, respectful, and have a genuine care for others’ belongings.

  1. What type of training do your technicians need to complete? What’s included in this training?

Our Master Technicians hold all 8 Automotive Service Excellence Certifications (ASE), and I encourage all of our technicians to become ASE Certified. Our technicians also attend classes offered through GM and AC Delco throughout the year.

  1. What’s the most commonly asked question you get about automotive repair?

“How often do I really need to get an oil change?”

  1. If you could dismiss one myth about automotive maintenance/repair, what would that be?

The automotive industry, unfortunately, gets a bad reputation at times. The complexities of cars and trucks today can be difficult to understand, and we recognize the apprehension that often goes with it. Our advice is to seek out a second opinion or ask the technician to show you on your vehicle why certain repairs or maintenance recommendations are necessary.

  1. What is your favorite part of the job? Your favorite part about working for Sun Devil Auto?

What I enjoy most about working for Sun Devil Auto is helping people who are afraid of costly repairs by putting their minds at ease and (often) saving them money whenever possible. I love the Company [Sun Devil Auto]. I feel they are honest, fair, and truly a good company to work for.

  1. What’s the number one tip you would provide to car owners about maintaining their vehicle?

The number one tip I’d like to provide to car owners is that if they follow through with their maintenance schedules, they’ll end up saving a lot of money down the road. My best advice is to maintain it properly and don’t cut corners on maintenance.

As you can see, Mario and his team take great pride in their work. Once you get to know them, you’ll soon see why. Our commitment to helping our customers is more than just a tagline used in marketing; it’s the standard by which we judge ourselves. At the end of the day, if you’re able to drive your vehicle home trusting that all of its issues have been adequately addressed, only then have we done our job right.

Let’s face it: the need for auto repairs is one of the constants in life. Thanks to Mario and the rest of the team at Sun Devil Auto in downtown Phoenix, your vehicle’s repairs and maintenance are something you no longer have to approach with trepidation. No matter what your vehicle repair or maintenance needs may be, you can be confident our team has you covered. If you’re in need of a service appointment or you just want to learn more about the outstanding service offered at any one of the many Sun Devil Auto locations, just drop by and see us on 202 W. Van Buren, or give us a call at 602-567-5455.